She came into my room and called the front desk. I told her that the front desk allowed us to stay but she called us liars. An hour before late check out, the maintenance manager, came knocking on my door and threatened to call security to get us out of the room. The morning we left, I requested late check out because of our horrible experience checking in. I would think that during COVID,the cleanliness should have been over the top. The bed had terrible stains and and there was hair all over the sheet and pillow. they agreed it smelled terrible! Ive been to 2 star hotels which were cleaner than ocean resort! The suite was Filthy. I waited an hour in my room until a housekeeper came. I had to go back down to the front desk, and request for someone to come get the smell out.

When i Arrived to my room, it REEKED of smoke! the receptionist had asked me at the front desk if i can take a smoking room and i made it very clear that i CANNOT! I reserved a non-smoking room, and it smelled horrible!! Very unfair. She called a manager, who kept smirking while I was trying to explain the situation. I was there at 4!! I had to wait on your very long line. She then told me that there are no ocean view rooms available, even though that is what i had RESERVED! she blamed it on the fact that we arrived later then 4 and its first come first serve. When I arrived at the front desk, the rep was very unhelpful and made us wait over 20 minutes. I arrived at 4pm promptly, however there was a half hour wait on line. The rep on the phone told me that check in only begins at 4pm.

You could lose more than your money at Ocean. At this time of Covid surge with the delta variant, Ocean is a risky place to gamble with smokers blowing potential Covid aerosols into the air. Even though the casino executives who don’t have to work IN the smoke tout the highly efficient ventilation system, research indicates that the ventilation systems DO NOT take care of second hand smoke. Ocean only designates smoking so smokers don’t see a clear barrier to smoking and feel emboldened to smoke anywhere they want. Designation of nonsmoking is also a problem because it doesn’t exist. It really seems that smoking covers much more than the 25% that is allowed in New Jersey and it definitely is not arranged in a way to effectively separate smoking and nonsmoking sections. My husband wanted to play video poker and there are NO video poker machines in nonsmoking. My husband and I visited Ocean casino on Wednesday 7/21/21 and were so disappointed.

Ocean resort and casino